Refunds & Returns

At The Fashion Fable, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help with a straightforward refund and return policy.

Return Policy

Eligibility:

  • Items must be returned within 30 days of receipt.
  • Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Sale items, gift cards, and personal care products are not eligible for return.

How to Return:

  1. Contact our support team at [email protected] with your order number and reason for return.
  2. Our team will provide you with a Return Authorization Number (RAN) and return instructions.
  3. Pack the item(s) securely in the original packaging and include the RAN.
  4. Ship the return package to the address provided by our support team.

Return Shipping:

  • Customers are responsible for return shipping costs.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit.

Refund Policy

Refund Process:

  • Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.
  • You will receive an email notification once your refund has been processed.

Non-Refundable Items:

  • Sale items
  • Gift cards
  • Personal care products

Partial Refunds: In certain situations, only partial refunds are granted (if applicable):

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to return the unwanted item and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a photo of the damaged item. We will work quickly to resolve the issue to your satisfaction.

Contact Us

If you have any questions about our Refunds & Returns policy, please contact our support team:

Email: [email protected]
Support Hours: Monday – Friday: 09:00 – 17:00 (PST Time)

Thank you for shopping with The Fashion Fable. We value your business and strive to provide the best customer service possible.

Stay Fabulous, Stay Fashionable!